Digital Rights Management, If you’re going to do it do it right!

23 10 2008

I recently had my first bad experience with DRM (Digital Rights Management) software loaded on a particular game. I’m not going to mention the game or the company because first of all they aren’t at fault. The Publisher may be, but in the end it doesn’t matter, it’s more than obvious the PC gaming industry is going this direction, and you may be surprised to hear I’m okay with that, under certain conditions..

Within the past 3 months, I’ve installed my operating system three times. Unfortunately for me most games sproting this awesome new DRM software only allow you to re-install three times. There were some games that I had installed on my first OS, which i knew had the DRM, these I didnt re-install the second time i did my operating system because I knew i would run into problems and didn’t want to have to deal with it.

One game however has made me particularly upset. I purchased said game from steam, who as most of you know arleady does quite a bit to thwart the pirating of games through the steam engine. Needless to say, I ran into a DRM issue with a steam game and didn’t quite know what to think at first. So steam will already make sure I’m logged in, have purchased, and have valid files/keys/etc… Now on top of that I have to hit a DRM server to make sure that I’m not stealing their game? Thats a little overboard.

I decided that I’ll give this DRM thing a chance and went to the games website, to their support page and sent off an e-mail. Although i don’t have the exact text this is about what I said:

“<Game Company Here>,

Recently I purchased a copy of your game off of steam, since then I’ve had to re-install my OS three times, as i’ve upgraded from XP, to vista business, to ultimate. Now that I have my system at its normal running state I’m ready to start playing the game again. Is there any way i can get more DRM activations or at least be pointed in the direction to get some more?

Thank you,

 

 

Wade”

I thought that it was a pretty nice e-mail, however it’s been two weeks and i havent even gotten as much as an auto reply. 

So I ask you game publishers, if you’re going to use a DRM, make it like you make your games, and spend the extra time to MAKE IT RIGHT! Let me activate/deactive my installs or at the very leasy, have a call center than is ready and willing to help me play the game which i purchased to help support your company!